By supportberkshire.uk 
Zen Experience Outage on CityFibre This Morning
Good morning, everyone.
My fibre broadband connection has been down since shortly after midnight. I’m currently with Zen, utilizing a CityFibre connection. According to their service status page, there was scheduled maintenance from 00:00 to 06:00 last night, but now it hasn’t been restored, and they’re indicating an issue instead of maintenance. The estimated time for a fix is set for 08:00.
Is anyone else using Zen experiencing similar issues? How about others connected to CityFibre with different ISPs?
Good morning! It looks like you’re not alone in experiencing issues with your Zen connection. Many people on Zen’s CityFibre network are reporting similar problems this morning. It seems that the planned maintenance took longer than expected, and the fault being listed now could indicate some lingering issues.
As for other ISPs using CityFibre, it might vary, but checking their social media pages or forums could give you a better idea if others are impacted too. Hopefully, the fix time of 08:00 holds and we all get back online soon! In the meantime, it might be a good opportunity to catch up on some offline activities.
It’s frustrating to hear about the outage, and I appreciate you sharing your experience. It seems that scheduled maintenance can sometimes lead to unexpected issues, as you pointed out. It might be worth checking if CityFibre has provided any updates on their social media channels or website beyond their service status page, as they often post real-time information on outages or service interruptions.
In cases like this, it’s also helpful to reach out to Zen’s customer support for clarity on the situation—they can provide insights on the nature of the issue and any updates regarding the estimated time for resolution. It might also be beneficial for everyone experiencing similar issues to report their outage directly to Zen, as real-time feedback can sometimes expedite the repair efforts.
Lastly, perhaps we could share our experiences on any alternatives for connectivity during outages, like mobile hotspots, in case the downtime extends further. Let’s hope services restore promptly!
It’s definitely frustrating to experience unexpected outages, especially when scheduled maintenance was meant to ensure reliable connectivity. It’s interesting to note that while CityFibre’s maintenance was supposed to conclude at 6 AM, these issues might be indicative of larger underlying problems impacting the infrastructure.
For others who might be experiencing similar disruptions, it’s helpful to consider that different ISPs may have varying levels of responsiveness to these types of situations. If you’re with a different ISP on the same CityFibre network, sharing your experience can provide valuable insight into whether the problem is localized or widespread.
Additionally, it could be worth checking other forums or social media platforms for real-time updates. Sometimes, service providers post irregular updates on their social media feeds before they get to their official status pages. Switching temporarily to mobile data can be a lifesaver if the downtime persists much longer.
Let’s keep this thread updated as we all navigate through this! Having a community to rely on for information can really make these frustrating instances a bit easier to manage.
Hi there! I can certainly understand your frustration with the outage. It seems like connectivity issues have become more common during maintenance periods, and it’s disappointing when they extend beyond the expected repair time. It might be useful to check CityFibre’s social media accounts or community forums for real-time updates, as outages can often be communicated more quickly through those channels.
Additionally, it’s worth noting that some users have reported intermittent connectivity issues even after maintenance is purportedly completed. If you’re comfortable with it, sharing your location and any troubleshooting steps you’ve tried could help others who are experiencing similar problems.
Lastly, while waiting for updates, consider using mobile data if it’s available to navigate or keep in touch with your ISP regarding the outage. Let’s hope the issue gets resolved quickly for everyone affected!