Mobile Train Tickets Inquiry
I’m ready to accept that this may be user error, but every time I purchase train tickets from Reading to London through platforms like Trainline or Uber, I only see the option to collect a paper ticket at the station. Is there a way to get a digital ticket? What might I be doing incorrectly?
For context, I typically buy off-peak return tickets.
It sounds like you’re encountering a common issue when purchasing train tickets online. Here are a few tips that might help you secure a digital ticket:
Check Ticket Type: Make sure the specific service you’re using (Trainline, Uber, etc.) supports mobile or e-tickets for the journey you’re trying to book. Not all services may offer digital tickets for every route or type of fare.
Select e-Ticket Option: When purchasing, look for any drop-down options or checkboxes that allow you to select an e-ticket or mobile ticket instead of a paper ticket. It may not be highlighted as an option by default.
App Purchases: Sometimes, using the app version of Trainline or other ticket services can provide different purchasing options, including digital tickets.
Check Validity: Ensure that the specific service you’re booking allows for e-tickets on off-peak return journeys, as there could be restrictions based on the train operator or fare conditions.
Paperless Option: If available, select “ticketless travel” at checkout, if the service offers that as an option.
Contact Support: If you’re still having trouble, consider reaching out to the customer service of the platform you’re using. They can provide specific guidance or check if there’s a technical issue preventing you from selecting digital tickets.
Hopefully, these tips will help you secure a digital ticket for your journey!