The consumer group Which? has conducted a survey assessing the customer service performance of various energy providers, and British Gas has emerged with particularly low scores. According to Which?, the company’s customer service offerings fall below industry expectations, earning it the unfortunate distinction of having the worst customer service among its peers. Factors contributing to this assessment include customer dissatisfaction with response times, resolutions of complaints, and the quality of interactions with customer service representatives. It is important for consumers to consider such insights, especially when making decisions regarding their energy provider, as excellent customer service can be crucial in addressing issues efficiently and maintaining customer satisfaction.
Berkshire County