Seeking Guidance on Rent Problems Amidst Ongoing Repairs

Navigating the rental market can often present unforeseen challenges, and unfortunately, I’m in the midst of one of those situations myself. I currently reside in a flat that has been without gas for nearly three months. This absence of gas has rendered essential amenities inaccessible: no hot water, no heating, and no functioning hob for cooking. The underlying issue stems from a dispute between my landlord and the property management company over who bears the financial responsibility for the necessary repairs, leading to a protracted delay in finding a solution.

To add to the complication, a significant portion of our building has lost gas access due to a leak located at the front of the property, where all the gas meters are located. Despite these significant inconveniences, I am still required to pay full rent, which feels unjust given the situation. Every resource I have consulted advises against withholding rent, leaving me feeling frustrated and somewhat cheated. My daily routine now consists of heating water in a kettle for washing and struggling to maintain a clean living space without the proper facilities.

This predicament raises some pressing questions: What rights do I have as a tenant in such a situation? Has anyone else experienced a similar problem and found a resolution? I’ve attempted to seek guidance from the council and Citizen’s Advice, but I’m only met with repetitive phone menus that ultimately lead to dead ends, further exacerbating my frustration.

If anyone out there has insights or advice to share based on their experiences, I’d greatly appreciate your input. Thank you in advance for any assistance!