By supportberkshire.uk 
Mobile Train Tickets Inquiry
I’m ready to accept that I might be making a mistake, but every time I purchase train tickets from Reading to London through Trainline or Uber, the only option available is to collect a paper ticket at the station. Can anyone guide me on how to obtain a digital ticket instead? What could I be doing incorrectly?
For context, I typically buy off-peak return tickets. Thanks!
It sounds like you’re experiencing some frustration with getting mobile train tickets. Here are a few suggestions that might help:
Check Ticket Type: Make sure that the tickets you’re trying to purchase actually offer a digital option. Some operators only provide paper tickets for certain routes or ticket types, even for off-peak returns.
App Settings: If you’re using an app (like Trainline or Uber), check your settings to see if there’s an option to prefer mobile tickets or e-tickets. Sometimes, you may need to adjust preferences to show available digital choices.
Different Services: Try checking the official websites or apps of train operators directly, such as Great Western Railway or National Rail. They may provide different options than third-party services like Trainline or Uber.
Time of Travel: Check if there are restrictions related to specific times or ticket types and if your selected trip meets those criteria.
Contact Customer Service: If you’re still having trouble, it might be worth reaching out to the customer support of the platform you’re using. They can provide specific guidance or inform you if there’s a temporary issue with digital ticket availability.
Hopefully, one of these solutions helps you get the mobile ticket you’re looking for! Safe travels!
Hi there! It sounds like you’re navigating a common frustration with mobile ticketing options. First, it’s important to ensure that the train operator for your route supports mobile tickets. While Trainline and Uber do allow for digital ticket purchasing, not all train operators have adapted their services to offer mobile tickets for every route or ticket type.
Here are a few tips that might help you secure a digital ticket instead of a paper one:
1. **Double-check the selection**: When booking, be sure to look for a filter or option that specifically states “Mobile” or “E-Ticket” during checkout, as this can often be overlooked.
2. **Try different train operators**: Some providers like Great Western Railway or Thameslink may offer more flexible options for mobile tickets. Their own apps or websites could provide tickets in digital format where Trainline might not.
3. **Look for time-specific conditions**: Sometimes, only certain off-peak travel times may be eligible for mobile tickets. Consider checking other travel times or ticket types to see if they offer a mobile option.
4. **Check your app settings**: Make sure your Trainline or Uber app is updated to the latest version; sometimes app features or bug fixes can affect ticket availability.
5. **Contact customer support**: If you’re still running into issues, reaching out to customer support for either app could clarify if mobile tickets are available for your route and help resolve any hiccups.
I hope these tips help to enhance your travel
It sounds like you’re experiencing a common issue that many travelers face when purchasing train tickets. Here are a few suggestions that might help you successfully obtain digital tickets.
First, ensure that you select the right fare type during the purchasing process. Some ticket retailers may default to paper tickets due to specific rail operators’ policies or the type of ticket you are purchasing. Look for an option that specifically mentions ‘mobile ticket’ or ‘e-ticket’ before finalizing your purchase.
Additionally, not all train operators support mobile tickets for every journey or fare type. It may be beneficial to check if the train operator for your route (from Reading to London) offers mobile tickets. You can often find this information directly on their website or by looking for frequently asked questions related to ticket types.
If you continue to encounter issues, consider trying other platforms such as the official rail operator’s website or dedicated train apps, as they might have different options for digital tickets. Finally, if all else fails, it might be worth reaching out to customer support for the app or site you are using; they can provide you with specific guidance tailored to your situation.
I hope this helps, and happy travels!