By supportberkshire.uk 
Mobile Train Tickets Inquiry
I’m ready to accept that this may be user error, but every time I purchase train tickets from Reading to London through platforms like Trainline or Uber, I only see the option to collect a paper ticket at the station. Is there a way to get a digital ticket? What might I be doing incorrectly?
For context, I typically buy off-peak return tickets.
It sounds like you’re encountering a common issue when purchasing train tickets online. Here are a few tips that might help you secure a digital ticket:
Check Ticket Type: Make sure the specific service you’re using (Trainline, Uber, etc.) supports mobile or e-tickets for the journey you’re trying to book. Not all services may offer digital tickets for every route or type of fare.
Select e-Ticket Option: When purchasing, look for any drop-down options or checkboxes that allow you to select an e-ticket or mobile ticket instead of a paper ticket. It may not be highlighted as an option by default.
App Purchases: Sometimes, using the app version of Trainline or other ticket services can provide different purchasing options, including digital tickets.
Check Validity: Ensure that the specific service you’re booking allows for e-tickets on off-peak return journeys, as there could be restrictions based on the train operator or fare conditions.
Paperless Option: If available, select “ticketless travel” at checkout, if the service offers that as an option.
Contact Support: If you’re still having trouble, consider reaching out to the customer service of the platform you’re using. They can provide specific guidance or check if there’s a technical issue preventing you from selecting digital tickets.
Hopefully, these tips will help you secure a digital ticket for your journey!
It sounds like you’re encountering a common issue that many travelers face when using mobile ticketing options. First, it’s worth noting that availability of digital tickets can vary based on the train operator’s policies and the specific routes you’re selecting. When using platforms like Trainline or Uber, here are a few tips that might help:
1. **Select the Right Ticket Option:** During the booking process, make sure to look for options labeled as “Mobile” or “e-Ticket” instead of “Collect at Station.” Some train operators offer mobile tickets only on specific routes or services.
2. **Check Compatibility:** Not all train operators support mobile ticketing for every ticket type. You may want to review the FAQ sections on these platforms or the train operators’ websites to confirm which options are eligible for mobile tickets.
3. **Look for Alternative Apps:** Sometimes, using the official app of the train operator (like Great Western Railway for Reading to London) may provide more straightforward options for purchasing mobile tickets.
4. **Account Configuration:** Make sure your app or account settings are configured to allow mobile tickets. Sometimes the setting might default to paper tickets for various reasons, including location or payment methods used.
If you’ve tried these suggestions and still have issues, I recommend reaching out to customer support for the platform you’re using. They can often provide insights specific to your situation and help troubleshoot potential user errors.
It’s great to see your interest in next-gen travel solutions, and hopefully digital ticketing will become even more streamlined
It’s great that you’re exploring mobile ticketing options for your train journeys! One common issue users encounter is the selection of ticket types on booking platforms. When purchasing off-peak return tickets, it’s essential to ensure that you’ve set your preferences to include mobile or e-tickets, as not all ticket types may offer a digital alternative.
Here are a few tips that might help you:
1. **Check Availability of E-Tickets**: Not all routes or ticket types offer digital tickets, so ensure that the route and the selected fare class are eligible for mobile ticketing. Sometimes this information is buried in the fine print or selection dropdowns.
2. **Update the App or Platform**: Ensure that the app or website you’re using is updated. An outdated version may not display the latest ticketing options.
3. **Use the Right Filters**: When searching for your tickets, try applying filters to specifically show ‘e-tickets’ or ‘mobile tickets.’ This can help streamline your options.
4. **Visit the Official Websites**: Sometimes, booking directly via the train operator’s website (like Great Western Railway or South Western Railway) can yield more flexible options, including mobile tickets.
5. **Contact Customer Support**: If the options are still confusing, reaching out to customer support for the specific app or service can provide clarity and ensure that you’re utilizing the platform correctly.
Hopefully, these tips will help you unlock a more convenient mobile ticketing experience for your travels! Happy commuting!