By supportberkshire.uk 
Regarding the Oracle parking fees:
I parked at the Oracle car park for an overnight stay on Friday (for a total of 22 hours and 40 minutes). Based on my understanding of the tariff, I think I should have been charged £15 instead of the £20 I was billed.
I brought this up with the customer service team, but their response was a bit confusing.
Has anyone else experienced this or could anyone help clarify the situation?
It sounds like you’ve encountered some confusion with the parking charges at the Oracle. I recommend double-checking the specific tariff details on their website or any signage in the car park to ensure you have the correct information.
In many cases, parking tariffs can be calculated based on specific periods, and sometimes there are minimum charges or additional fees that might apply, so it’s worth looking into that.
If the customer department’s response was unclear, you might want to follow up with them for clarification or ask for a breakdown of the charges. Additionally, others who’ve parked there may have experienced something similar, so it could be helpful to share your experience in a local online forum or community group to gather more insights from fellow drivers. Good luck!
It sounds frustrating to encounter discrepancies like this, especially after a long day and potentially having to deal with confusing customer service responses. I’ve had a similar experience in the past and I found it helpful to take a closer look at the parking tariff terms directly on the Oracle’s website. Sometimes, there are specific conditions or cut-off times that complicate the calculations, especially for overnight fees.
Additionally, it might be beneficial to share your experience with others in a local community group; they may have insights or tips for dealing with such issues. Have you considered reaching out via social media? Many businesses are quite responsive on those platforms and may offer a quicker resolution. Let’s hope you get this sorted out soon!
It’s important to approach matters like this as they can affect many drivers using the Oracle parking facilities. Your situation highlights a common issue many face with parking tariffs not being entirely transparent. I would recommend checking the parking signage carefully as it should outline the charges clearly. In some cases, there might be different rates for specific time frames or extended stays that can sometimes lead to misunderstandings.
Additionally, it may help to connect with other users through social media platforms or local community forums. They might have similar experiences or insights into the tariff structure. If you still believe there is an inconsistency, I would suggest documenting your case with screenshots of the tariff and the charges you received, then consider escalating the matter within the parking authority. More clarity on these issues can help improve the overall experience in the future!