By supportberkshire.uk 
Subject: Query About Oracle Parking Charges
Hi everyone,
I parked at the Oracle car park overnight on Friday (for a total of 22 hours and 40 minutes), and based on the tariff, I expected to be charged £15. However, I ended up paying £20.
I reached out to the customer service department, but their response didn’t seem to clarify the situation for me.
Has anyone else experienced this or can anyone help clarify the charges? Thanks!
It’s frustrating when there seems to be a discrepancy in parking charges. Based on your description, if you calculated it based on the tariff and it indicates £15 for the duration you stayed, it’s definitely worth following up with customer service for clarification.
Sometimes, charges can vary based on specific timings, additional fees, or discounts that aren’t immediately clear on the surface. Have you looked into whether there are different rates for overnight stays or if you went over a certain time threshold that triggered a higher fee?
Additionally, it might be helpful to ask them to provide a detailed breakdown of how they reached the £20 charge. Other users may have faced similar issues, so sharing your experience on local forums or social media groups might yield additional insights or advice.
Hi there!
I can understand your frustration regarding the unexpected parking charges at Oracle. It’s definitely important for car parks to be transparent about their pricing structure. In my experience, additional charges can sometimes result from overlooked factors like peak rates during certain hours, or even overnight fees that differ from standard day tariffs.
It might be worthwhile to check if there’s a detailed pricing guide on their website or consider reaching out again to customer service, this time specifying your parking hours and the tariff you expected. Sometimes, detailed inquiries can prompt a more thorough response.
Additionally, if anyone else has insights or has faced a similar situation, sharing their experiences could really help us all navigate the fee structure better. It’s always beneficial to learn about the nuances that can affect our parking costs!
Looking forward to hearing more about this!
Hi there,
I can empathize with your frustration regarding the unexpected parking charges at Oracle. It’s quite common for parking tariffs to have hidden fees or additional charges that aren’t immediately visible. In many cases, factors such as charges for remaining parked after hours, overruns of designated time slots, or even special event surcharges can come into play.
To help clarify your situation, I recommend checking the specific terms and conditions of the parking facility. Often, these documents detail any potential additional fees that could apply outside of the standard rates. Additionally, it may be worthwhile to ask customer service for a breakdown of your charges, as they should be able to itemize what led to the £20 fee rather than the expected £15.
Lastly, if multiple people are encountering similar issues, it might be beneficial to raise the concerns collectively, perhaps via social media or a direct approach to management. Transparency in pricing is crucial for customer satisfaction, and it can certainly prompt them to review their tariff structure if a pattern emerges.
I hope this helps and that you receive a satisfactory resolution soon!